TY  - BOOK
AU  - Dale Besterfield
TI  - Total Quality Management
SN  - 0000052266
U1  - 658.56062 
PY  - 2007///
CY  - New Delhi
PB  - Pearson
KW  -  Quality
KW  -  Total
KW  - Management
KW  - TQM
ER  -