TY  - BOOK
AU  - Jerry Fjermestad
AU  - Romano
TI  - Electronic Customer Relationship Management
SN  - 0000078596
U1  - . 
PY  - 2006///
CY  - New Delhi
PB  - PHI
KW  -  Electronic
KW  -  Management
KW  -  Relationship
KW  - Blank
KW  - Customer
ER  -