TY  - BOOK
AU  - Alok Kumar
AU  - Sharma
AU  - Sinha
TI  - Customer Relationship Managment
SN  - 0000078659
U1  - 658 
PY  - 2007///
CY  - New Delhi
PB  - biztantra
KW  -  Managment
KW  -  Relationship
KW  - Customer
KW  - General management(658)
ER  -