TY  - BOOK
AU  - Melinda Nykamp
TI  - The Customer differential:Complete guide to customer relationship management
SN  - 0000117638
U1  - 0 
PY  - 2012///
CY  - New Delhi
PB  - BPI
KW  - Sales Mang Mark Mang(658.8)
KW  - The:Customer:differential:Complete:guide:to:customer:relationship:management
ER  -