V Kumar <br/><br/>
Customer Relationship Management 

 - New Delhi  Wiley  2010 
<br/><br/><label>ISBN: </label>0000092819 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Management <br/> Relationship<br/>Consumer Behaviour<br/>Customer 
<br/><br/><label>Dewey Class. No.: </label>658.8342