John O. Long <br/><br/>
Itil® Version 3 at a Glance 

 - Germany  Springer  2008 
<br/><br/><label>ISBN: </label>978-0-387-77393-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer Science<br/>Itil® Version 3 at a Glance