TY  - BOOK
AU  - John O. Long
TI  - Itil® Version 3 at a Glance
SN  - 978-0-387-77393-3
PY  - 2008///
CY  - Germany
PB  - Springer
KW  - Computer Science
KW  - Itil® Version 3 at a Glance
UR  - http://link.springer.com/openurl?genre=book&isbn=978-0-387-77392-6
ER  -