Claudio Bartolini, Luciano Paschoal Gaspary <br/><br/>
Integrated Management of Systems, Services, Processes and People in IT 

 - Germany  Springer  2009 
<br/><br/><label>ISBN: </label>978-3-642-04989-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer Science<br/>Integrated Management of Systems, Services, Processes and People in IT