TY  - BOOK
AU  - Andreas Riel, Rory O’Connor, Serge Tichkiewitch, Richard Messnarz
TI  - Systems, Software and Services Process Improvement
SN  - 978-3-642-15666-3
PY  - 2010///
CY  - Germany
PB  - Springer
KW  - Computer Science
KW  - Systems, Software and Services Process Improvement
UR  - http://link.springer.com/openurl?genre=book&isbn=978-3-642-15665-6
ER  -