Rory V. O‘Connor, Jan Pries-Heje, Richard Messnarz <br/><br/>
Systems, Software and Service Process Improvement 

 - Germany  Springer  2011 
<br/><br/><label>ISBN: </label>978-3-642-22206-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer Science<br/>Systems, Software and Service Process Improvement