TY  - BOOK
AU  - Rory V. O‘Connor, Jan Pries-Heje, Richard Messnarz
TI  - Systems, Software and Service Process Improvement
SN  - 978-3-642-22206-1
PY  - 2011///
CY  - Germany
PB  - Springer
KW  - Computer Science
KW  - Systems, Software and Service Process Improvement
UR  - http://link.springer.com/openurl?genre=book&isbn=978-3-642-22205-4
ER  -