TY  - BOOK
AU  - Jie Lu, Guangquan Zhang, Da Ruan
TI  - E-Service Intelligence
SN  - 9783540370178
PY  - 2014///
CY  - Germany
PB  - Springer
KW  - E-Service Intelligence
UR  - http://link.springer.com/book/10.1007/978-3-540-37017-8
ER  -