000 00497nam a2200157Ia 4500
008 191002s9999 xx 000 0 und d
020 _a0000117638
082 _a0
100 _aMelinda Nykamp
245 4 _aThe Customer differential:Complete guide to customer relationship management
260 _aNew Delhi
_bBPI
_c2012
536 _aManagement
650 _aSales Mang Mark Mang(658.8)
650 _aThe:Customer:differential:Complete:guide:to:customer:relationship:management
942 _cBK
999 _c35621
_d35621