000 00451nam a2200145Ia 4500
008 191105s9999 xx 000 0 und d
020 _a9781846284731
100 _aDieter Spath, Klaus-Peter Fähnrich
245 0 _aAdvances in Services Innovations
260 _aGermany
_bSpringer
_c2014
536 _aManagement
650 _aAdvances in Services Innovations
856 _uhttps://link.springer.com/book/10.1007/978-1-84628-473-1
942 _cE_BOOK
999 _c71313
_d71313